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Monitor and protect your brands reputation
Filter your online reputation by one location or hundreds; monitor, respond, analyse and export your online reputation.
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Respond
Protect your brand by responding to online reviews quicker with real-time review insights across multiple review sites on SocioConnect.
Manage
From your HQ dashboard or individual location dashboard see all online reviews to increase visibility of customer sentiment, respond and react to reviews to protect and track online reviews to measure venue performance.
Analysis
Get overviews of which review channels are most active per business location, track number of reviews versus previous month, week or day, and track your average and all time rating per channel to hold you locations accountable for the service they are offering.
Features for Reputation
Location Filtering
Date Filtering
Location Comparison
Google Reviews
Facebook Reviews
Tripadvisor Reviews
Channel Comparisons
Exportable CSV's
Overall Ratings
View & Respond
Increased Insight
Scrambling to track online reputation, identifying service problems and getting ahead of issues is a problem of the past. With your reputation dashboard your marketing teams and on the ground teams have access to all reputation channels in one place along with average rating, all time rating and whether performance is tracking in the green or red. This increased insight gives your teams the ability to act quicker on customers feedback and gives you the insight to hold them accountable.
Brand Protection
Reviews left unanswered can be damaging to your brand. With our reputation tool you can react quickly to the negatives and double down by responding swiftly to the positives. Our source rating analytics also shows you how your rating is changing based on a date range that you can set and don’t forget that our inbuilt chat tool allows you to directly raise any issues with on the ground and HQ teams right there and then.
React to Customer Feedback
Controlling numerous reputation channels across multiple venues has never been easier. Our dashboard gives you a centralised view and allows you to drill down by location, channel or region. You can also export reports for your selected dates range for one or hundreds of locations making reporting on reputation and customer feedback truly seamless and easy.
Our testimonials
Building Connections with our Partners
"We have been working with SocioLocal since Aug 2019, the software allows us to get key messages out through our store network Facebook pages. The support provided by the team at SocioLocal is excellent, they are professional, responsive and expert in their area and I would highly recommend them as a team."
“The benefit of Social Connect is the planning of posts across different platforms. My managers can upload pictures of what they would like highlighted and I can plan the posts as far ahead as I like. Events around me are shown, so I can use them too. Very easy to use. Great analytics too.”
"It's been a great experience working with Socio Local. We have seen our results go up consistently. Socio Local’s dedication and platform has helped us grow and we would be happy to recommend them."
“I am very happy with the service so far. I have received positive feedback about our social media presence and the professional photography has improved our brand image”.
“At Putney Pantry we are very satisfied with the service provided by Socio Local. We have been receiving positive comments from customers regarding our Instagram page and we are happy to see an increase in our social media following."
From the BLog
Recents Posts
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