Customer Success Graduate - Digital Marketing Management Platform

About SocioLocal

SocioLocal is transforming how multi-location businesses engage with their local communities.
Our platform enables retailers, restaurants, convenience stores and other location-based businesses to manage and activate local social media at scale. Through a single platform, head office teams can publish locally relevant content, ensure brand compliance, monitor performance and empower individual locations to build stronger relationships with their communities. Our technology also enables brands to activate retail media campaigns across thousands of local social media pages, delivering highly targeted advertising through trusted local businesses. By combining local social media, AI-powered content, reputation management and retail media, SocioLocal is creating one of the UK's largest location-based digital advertising networks.

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Role Overview

In this graduate role, you will help our customers get value from SocioConnect by guiding themthrough the platform, supporting their social media campaigns, and ensuring their content performs well. Your work will directly improve customer satisfaction, retention, and long-term adoption of the platform. Perfect for a marketing-minded graduate who wants experience in SaaS, content coordination, and customer engagement, or a tech graduate with an interest in Digital Marketing.

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What You’ll Do

Product Support

• Support customers in the onboarding, adoption and effective use of the SocioConnect platform.
• Assist with the setup, scheduling and management of social media campaigns and localised content.
• Support the delivery and reporting of retail media campaigns across local social media channels, helping customers and partners understand campaign performance and results.
• Curate and prepare digital marketing content and assets for multi-location customers.
• Monitor campaign and platform performance and produce basic reports, summaries and insights.
• Provide day-to-day product support and help resolve customer queries.
  

Customer Success & Communications

• Drive customer adoption, go-to-market execution, and localised digital growth strategies with customer communications, including newsletters, product updates, in-app messaging and lifecycle communications.
• Maintain accurate customer and campaign information across Intercom, CRM and other business systems.
• Work collaboratively with Customer Success, Marketing, Product and Support teams to improve customer experience and platform adoption.
• Develop knowledge of SaaS, digital marketing, social media management and customer success through structured training and hands-on experience.

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What You’ll Learn

• How Customer Success works in a SaaS business
• Social media campaign setup, optimisation, and reporting
• Lifecycle marketing and customer communication strategy
• How enterprise and multi-location brands manage digital marketing at scale

About You

• Degree in Marketing, Business, Communications, or related field
• Strong writer with good organisational skills
• Interested in SaaS, digital marketing, and customer experience
• Quick learner and comfortable using new tools
• Works well independently and collaboratively

Support & Development

• Structured onboarding and role-specific training
• Mentorship from the Head of Customer Success & Consultancy
• Opportunities to collaborate with Product, Marketing, and Customer Support teams

How to Apply

Please send your CV and a short cover letter to hr@sociolocal.ie, outlining why you’re interested in the role and what you hope to learn.
Links to relevant projects or portfolios are welcome but optional.